We can help with your Tuji account.
For support, privacy requests, billing questions, or account deletion help, contact the Tuji operator by email.
nexflow0632@gmail.comFastest route for anything account- or subscription-related: send it from inside the app (我的 → 意見回饋). That way your account is attached automatically. If you email instead, please include your Tuji UID — find it under 我的 → 編輯個人檔案. Without it we often cannot match your message to an account, because Sign in with Apple hides your real address from us.
Delete your account
You can delete your account from inside the app where the feature is available. You may also contact support and request account deletion.
Account deletion is intended to remove account-linked data such as profile information, learning progress, private Atlas images, settings, push tokens, and custom content, except where retention is required or permitted for legal, security, billing, backup, dispute resolution, or moderation purposes.
App Store subscriptions are managed by Apple. Deleting your Tuji account does not automatically cancel an App Store subscription.
Tuji Pro
Tuji Pro is an auto-renewable subscription sold through the App Store. It is currently offered in four lengths — 1 month, 3 months, 6 months, and 1 year. Prices are shown in the App Store for your region.
Billing, renewal, cancellation, and refunds are handled by Apple. Cancel or switch plans in your Apple account settings; we cannot cancel or refund a subscription on your behalf.
New device, or reinstalled the app? Open 設定 → Tuji Pro → 恢復購買 to restore your subscription. One App Store subscription unlocks Pro on one Tuji account at a time — restoring it on another account moves the entitlement there.
Paid but still not unlocked? Send it from 我的 → 意見回饋 inside the app so your account comes attached, or email us with your Tuji UID.